Store Policy

STORE POLICY
Customers must be 18 or older to send payments, or otherwise will need a parent or guardian to do so for them with full permission.

LIVE ARRIVAL GUARANTEE
We can only guarantee live arrival if the following conditions are met:
- Someone is able to pick up the animals same day as they arrive at a Post Office, or within the first hour of arrival at a home address.
- Accurate shipping address is provided.
- A heat or cool pack is added depending on cold or hot weather conditions (I.E. adding a heat pack when temperatures reach 45F and below, or a cool pack when temperatures reach 91F or above, with the exclusion of invertebrates who won’t need a heat pack at temps of 65F or above).
- When there is a Dead on Arrival (DOA), photos are taken and emailed or texted within the first hour of package arrival at a home address, or within the first day of holding at a FedEx hub or Post Office.
In the case of DOA, I cannot provide a refund including cost of shipping and handling and cost of the animal, but can provide either a maximum 60% refund of actual cost of the animal or replace the animals that arrived dead, based on what the customer prefers.

- Payment, including shipping, will be done in full before isopods will be shipped out. 
- Shipping is 2-3 day priority mail through USPS.

- We only ship Monday through Wednesday 9am to 3pm for live animal shipments. This is to insure the animals arrive in a timely manner and aren’t subject to longer shipping times over weekends when shipping may happen more slowly. Orders placed after 3pm Wednesday through Sunday will be shipped the following Monday of the order, unless otherwise stated.

- We do not ship when temperatures are below 38F, or above 100F. Shipments may be held due to inclement weather.

- We do not ship during major holiday weeks, such as the last two weeks of December to prevent loss of shipment, DOAs, or shipping delays.

PAYMENT
- Accepted payment is Paypal Goods and Services, Cashapp, Venmo, Zelle, or in the case of local pickup, cash.
- We do not accept payment plans at this time

BY ORDERING FROM US, YOU AGREE TO THE TERMS AND CONDITIONS LISTED ABOVE.